Help

Stuck on something? Most answers are below. If not, email [email protected] and we'll help.

Logging in

BugDex can't find my team when I type my email. Your email is linked to your team once you open the link from your invite email, or confirm your email from Team. Until then, ask any teammate for the team link (Team → Copy team sign-in link) and paste it under "Have a team link instead?".

"Not on this team yet." Your admin needs to add your email in Team.

My invite link has expired. Invite links last 7 days and work once. Ask your admin to send a new one from Team.

I forgot my password. Ask your admin. They can reset it in your team's Supabase project under Authentication → Users.

The extension

It isn't connected to my team. Open the BugDex web app while signed in, and the extension connects by itself. Then open its popup and sign in.

The capture shortcut does nothing. Testing is off, or you're not signed in to the extension. Open the popup to check.

Testing switched itself off. You moved to a different website. BugDex only works on the site where you started testing; switch it on again there.

I want to cancel a report. Press Esc or click Cancel in the report panel.

Setting up

"Key was rejected." Copy the Publishable key again from your Supabase project's home page. Never use a secret key.

"Tables missing" or "Member list missing." Run the setup script again in Supabase's SQL Editor. It's safe to repeat.

"Confirm email is still on." In Supabase, open Authentication → Sign In / Providers → Email, switch off Confirm email, and save.